SONG FOR THE MUTE WEBSITE TERMS & CONDITIONS

By accessing this website, you have agreed to be bound by the terms and conditions as set out below.

Governing law

You agree that in the event of any dispute of any nature that may arise between you and us, these terms and conditions shall be governed by and construed exclusively in accordance with the law of Australia and NSW.

Disclaimer

You understand and accept that to the fullest possible extent permitted in law, we accept no responsibility for any loss or damage or injury caused to you or your hardware or software whether such loss or injury is caused directly or indirectly by your use of this website.

Copyright and plagiarism

You acknowledge that we own or may own or control copyright and/or other intellectual property rights in the look and feel of the website and its contents including any sounds, music, text, graphics, data, stills, photographs and moving images. Such intellectual property rights shall include all registered and unregistered intellectual property rights of any type or nature including trademark  and copyright. You further agree that you will not infringe these rights by any method or manner now known or as may exist in the future.

Purchase terms

In the event that you buy any goods or services using our website you will be bound by such terms as are notified by us to you in the process of the purchase, as indicated on the website­ or on any email received by you from us in the course of the purchase process. In the absence of any email sent by us to you, the terms will be as specified within these terms and conditions or those specified on the website itself concerning the price of goods, the methods of acceptable payment - and the timing of such patients, and the requirement by you to pay such additional carriage and freight charges as may be specified on the website. Payment can be made by Credit Card (Visa, Mastercard or Amex) directly through Shopify Checkout, or by using Afterpay, Shop Pay, Google Pay or PayPal. We have no responsibility to supply you any goods or services as may be advertised for sale or supply on our website. When you place the order for the goods or service-s, you are making a legal offer to us, which we may or may not accept. A legally binding contract will only exist between us when you receive written confirmation from us (by email or otherwise) that confirms your order. 

Cancellation and returns: goods

You may return such goods supplied by us to you provided: you notify us by email store@songforthemute.com within 7 days of of receiving your order. Please include your customer order number and description of the item(s) you wish to return. Upon our receipt of your email and our approval you will receive an email advising you of an RA# number to be included with your return. You are then required to return the items within seven days of receipt of this email to:

Song for the Mute
350 George Street
Sydney NSW 2000
Australia
(02) 9169 2652

The return items must be returned in their original saleable condition, unwashed and unworn, with tags attached. The items are returned at your expense to the return address specified above; if the return conditions are met we will refund you for the amount you originally paid for the items (including shipping fees) within 5 business days from the date we receive the goods back from you. Please allow 10 business days for the refund of monies to your account. Goods purchased “on-sale” will not be refunded other than in the event of them being faulty. Goods will not be refunded for ‘change of mind’ we will not be responsible for any return packages sent to us which are sent by other than a trackable mail or freight method. We recommend registered post.

In the event of any discrepancy between the terms and conditions specified or highlighted on this website, and these terms and conditions, and or such terms and conditions - as are specified in an email sent to you by us, in the course of a purchase, the prevailing terms will be those most favourable to us. 

Variation

No terms agreed between us will be varied unless such a variation has been agreed by us in writing. However, we reserve the right to supply to you goods that are of an equivalent style, type and quality as those selected by you from the website , at the same price than those you ordered.

Return and exchange: goods

You may exchange such goods as are supplied by us to you (excluding goods purchased “on-sale”) provided: you notify us by email store@songforthemute.com within 5 days of receiving your order. Please include your customer order number and description of the item(s) you wish to exchange.Upon our receipt of your email and our approval  you will receive an email advising you of an RA# number to be included with your return. You are then required to return the items within 7 days of receipt of this email to:

350 George Street
Sydney NSW 2000
Australia
(02) 9169 2652

The return items must be returned in their original condition, unwashed and unused, with tags attached. You may exchange items to items of the same value, in other colour, size or style. You are required to include a prepaid self-addressed, postage bag (eg express post) for the return to you of exchange items and are not responsible for the return shipping costs of your items. Shipping cost for change of mind or exchanges will not be refunded.

No refunds or exchanges on sale items under any circumstances.

Non returnable goods

In the following circumstances goods shall be treated as being “non-returnable”: where the price of the goods was dependant on fluctuations in the financial market outside of our control; where the goods have been at your request personalised; where the goods by their nature cannot be returned; goods which have been worn, washed and used.

Ownership of the goods and risks

Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfilment by us. Further details regarding our shipping processes and policies can be found elsewhere on this website.

Rights of third parties

This agreement is between you and us and not any third party, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates.

Privacy and data protection

We have provided a privacy policy that can be accessed on this website by way of the “privacy” tab, and that policy should be regarded as part of the terms and conditions of use of this website.

Mobile program terms of service

The Song for the Mute mobile message service (the "Service") is operated by Song for the Mute Pty Ltd. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Song for the Mute’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Song for the Mute through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with [Company name]. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (855) 280-3535 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Song for the Mute mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (855) 280-3535 or email store@songforthemute.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy and Data Protection Notice.

Communications from us to you

If you have any queries or concerns relating to our website or our products or services­ or these terms and conditions please forward your query to the following email address: store@songforthemute.com

All enquiries related to our online store can be directed to store@songforthemute.com or +612 9692 9958